Panel / Flooring Delivery
- FREE DELIVERY: Orders over £649.95 will receive free delivery, which is a 3-5 working day service*.
- £24.95: Standard 2-4 working day delivery on orders below £649.95.
- £54.95: Next working day delivery*.
- £44.95: Items from Multipanel & Naturepanel that aren't stocked in our warehouse: 3-4 working-day service.*
- £194.95: Highlands & Islands Scotland is a 5–7 working day delivery once dispatched, but if you have a better rate with a courier, please phone us for the items, and delivery can be arranged by you.
- £94.95: Northern Ireland is a 5-7 working-day delivery once dispatched.
- £29.95: Re-delivery charge.
- £44.95: Rejection charge.*
- £0.95: One-off delivery charge for samples, 5-7 working days.
- Please call for delivery costs to the Isle of Wight, Isle of Man, Scilly, and the Channel Islands, as we will deliver to the port, and then you can arrange the movement via boat by following this link: https://www.ship2me.co.uk. If we arrange the delivery service, it will take approximately 12 working days. You will see orders over £650 receive free delivery, but that's to the mainland delivery depot.
Orders placed before 12pm (midday) will be picked that day. Deliveries will take place from 8:00am to 11:59pm; we cannot specify a time for delivery due to the size of the wall panels.
The next-working-day delivery is from Monday to Friday. Orders placed after 12:00pm on Friday will be dispatched along with orders placed over the weekend on Monday for a next working day delivery on Tuesday.
If you reject a delivery or ask to cancel whilst in transit, you will be charged £44.95 for the return journey along with the original delivery cost. If you received free delivery, you will be charged a one-off fee of £29.95. Items will be checked once in our warehouse, and any items damaged will be deducted from your original order. We strongly recommend cancelling orders before they leave our warehouse.
PDS, the couriers for Multipanel and Naturepanel, will drop-ship some panels, resulting in an increased delivery cost. They will text you the day before and in the morning with your delivery window.
Samples will be dispatched within 3–5 working days for a 48-hour service. If you do not receive your samples, please email or call us to track with Royal Mail.
We strive to meet the specified delivery time, but occasionally, delays occur. If you paid for a next-working-day service, we will refund the difference down to the standard delivery. If your order is over our free delivery threshold, you will then receive free delivery on items that haven't been drop-shipped from our suppliers.
If your order has not arrived within the delivery timeframe selected at checkout, please reply to your order confirmation email or call our team on 0300 303 5553. We will contact the courier, investigate the delay and provide you with an update as soon as possible.
Our website does state that items are "available," but please don't get confused with this saying "in stock". Whilst we hold a huge amount of stock, some items are drop-shipped, and if a product is being manufactured, we will update you on the expected delivery day.
Free delivery is for the mainland and not for the Highlands or Islands, Northern Ireland or the Channel Islands.
Tracking
Please use your tracking number from your dispatch email, as we use a number of couriers. If your tracking starts with an "L", click here or with an "Z" here. If you do not have a tracking code, please contact us on 0300 3035553 or email websales@wetwallworks.co.uk as some couriers will only provide these to us which we will then pass on.
Please check your emails, as you will receive notifications from Wet Wall Works/ DX/ XDP/ PDS concerning tracking. Please check your "spam" folder, as emails can sometimes end up there.
Click & Collect - FREE
Before collection from our warehouse, please wait for the "Ready to Collect" email.
Please note that you will need a photo ID and the card used to make the purchase when using our Click and Collect service.
Checking and Storing Your Order
Please inspect all items as soon as your order arrives. You must notify us of any damage, missing products, or incorrect items within 72 hours of delivery by replying to your order confirmation email.
If an item has arrived damaged, please include clear photographs of the product, its packaging, and the affected area. These images allow us to assess the issue and report any transit damage to the courier. You may also wish to share the photographs with your fitter, as minor damage may sometimes fall within an area that needs to be trimmed during installation.
Once inspected, store the panels flat on a clean, level surface. Do not leave them leaning against a wall, as this may cause them to bow over time.
Before installation, move the panels into the room where they will be fitted and allow them to acclimatise to the surrounding temperature in accordance with the manufacturer’s instructions.
Please do not leave the items wrapped and unchecked until your fitter arrives. Inspecting your order immediately gives us time to address any problems and helps prevent delays or additional fitting costs.
* We try and keep enough stock of items displayed on our website available, but some products might need ordering due to quantities bought compared to held. If this is the case, we will notify you, and your products will be dispatched on the upgraded service once they are in our warehouse. If you have ordered items for a next working day delivery, your delivery charge will be refunded to the difference of the next delivery option, though once the stock is in, your items will be delivered on a next working day delivery.