Tracking & Delivery

Tracking

If you want to track your order please phone us on 0300 3035553 quoting your Name, Order Number and Postcode. If you have received a tracking code via Royal Mail (Samples) please input this on their website found here.

  • Please do not book any fitters until your order has arrived as Wet Wall Works are not responsible for any loss of fitters time due to delivery times.
  • Please note you will need photo ID and the card used to purchase when using our Click and Collect service.

Click & Collect - FREE

When collecting your order from one of our stores please allow 48 hours for your order to be processed. Before collection please contact the store to make sure your order is ready.

Delivery 

Scottish Deliveries - Once dispatched from our warehouse, either our own vans or one of our dedicated couriers will take your order from us, directly to your door. There is no sorting hubs to delay your delivery. Our team will deliver in 3-5 working days depending on location. For more information on time scales for Scotland deliveries please send us an email to websales@wetwallworks.co.uk and one our team will get back to you. 

England & Wales Deliveries - We are currently operating a dedicated delivery van to England and Wales for orders of 4 or more panels. Our driver will pick up your order from our warehouse and take it directly to your front door. Our van currently leaves on a Wednesday morning and aims to have all deliveries completed by Saturday. Deliveries will be carried out between 07:30 - 22:30*. 

Orders must be in before 12pm on Tuesday.

For orders of 1-3 panels we use XDP. Collections are made on a Tuesday and Thursdays and they aim to have their deliveries made within 2-5 working days.

If you require a faster delivery service we offer a 72 hour double pallet delivery service for £94.95. Orders must be in before 12.00pm (Midday) and the service does not include weekends. Please phone 0300 3035553 and the team will manually process this order for you if you haven't selected this service yourself online.

Panel Delivery to Mainland Scotland

  • £29.95: 3–5 working day delivery once dispatched.
  • £39.95: Multipanel Panels are a 5-17 Working day delivery.
  • £29.95: Re-Delivery Charge.

Panel Delivery to Highlands & Islands Scotland

  • £94.95: 3–7 working day delivery once dispatched but if you have a better rate with a courier please phone us for the items and delivery can be arranged by you.

Panel Delivery to Mainland England and Wales#

We use a number of couriers to make our deliveries which depends on the number and type of product purchased. We aim to have deliveries made within 5-7 working days subject to stock. 

  • £29.95: Between Wednesday and Saturday 07:30 - 22:30*
  • £39.95: Multipanel Panels are a 5-17 working day delivery.
  • £300: For deliveries to Isle of White, Isle of Man, Scilly and the Channel Islands. 
  • £29.95: Re-Delivery Charge.

Multipanel Orders

All Multipanel orders are delivered direct from Multipanel and are subject to stock. Once your order is placed we will update you with an ETA. Please note delivery times can vary from 5 - 17 days. Once we have a confirmation from Multipanel we will pass the delivery date on to yourself via the email address provided. 

*May be subject to delays with road conditions

If you live off the UK mainland, delivery prices are available on request. Give one of our Wet Wall experts a call on 0300 3035553 and we will quote you a price. 

You will only be charged once per order.