Tracking & Delivery

Important Update To Our Delivery Process Regarding Covid–19

In order to follow the government advice in these uncertain times we have had to make some difficult but important changes in our delivery service in order to keep both our customers and delivery staff safety our number one priority. Our drivers will only be able to provide a Kerb Side delivery in order to uphold the social distancing guidelines set out by the government. We aren't able to promise next day delivery so made the decision to remove this service for the time being. We are trying our hardest to get all samples posted but with limited staff in the warehouse we have a slight delay. Please bear with us through these difficult times.

Tracking

If you want to track your order please phone us on 0141 8827178 quoting your Name and Postcode. If you have received a tracking code via Parcelforce (Samples, Trims & Adhesives) please input this on their website found here.

*Next day only applies to mainland Scotland.

  • Please do not book any fitters until your order has arrived as Wet Wall Works are not responsible for any loss of fitters time due to delivery times.
  • Please note you will need photo ID and the card used to purchase when using our Click and Collect service.

Panels are large and while strong, can be easily damaged if they are stored or handled incorrectly. In our experience national couriers who promise to carry deliveries quicker don’t always take the right amount of care.

To save you the headache of receiving panels that have been damaged in transit we only ever use a specialist courier service. Your panels will be brought to you individually wrapped and stored flat during transit. 

For more information please give us a call.

Click & Collect - FREE

When collecting your order from one of our stores please allow 48 hours for your order to be processed. Before collection please contact the store to make sure your order is ready.

Delivery 

Choose home delivery at the checkout to have your order delivered straight to your door. Trims and Adhesives can be bought on their own with delivery priced at £12 for Scotland and £13 for England and Wales (48hr Service excludes weekends).

Panel Delivery to Mainland Scotland

  • £29: 2 – 3 working day delivery once dispatched.
  • £39: Next Day once dispatched (Excludes delivery on a Sunday and Monday).  
    Orders must be in before 12pm (midday) for Next Day* 

Panel Delivery to Mainland England and Wales

  • £39: Between 2 – 7 working days once dispatched.

If you live off the UK mainland, delivery prices are available on request. Give one of our Wet Wall experts a call on 0141 882 7178 and we will be able to quote you a price.

Samples

Product samples are dispatched with Parcel Force and usually take 48 working hours. However, with the current Covid-19 situation samples are taking longer. If you do not receive your sample after 14 days please phone 0141 8827178.

You will only be charged once per order.