We offer a 28 day returns policy on panels, flooring & trims purchased online when delivered to you and 14 days when you choose to Click & Collect from one of our bricks & mortar stores.
The Customer is responsible for returning the Product(s) and Collection(s) at their own expense, in their original packaging, unopened and all carriage/transport costs being payable by the customer. We only accept the responsibility of your return(s) once they are in our warehouse and checked by our Quality Control Manager.
To start a returns process please email email@example.com with your Order Number, Items being returned and once you have received your authorisation code send your product(s) to:
Wet Wall Works
Unit 30, Lynedoch Industrial Estate
Once we have received your item(s) Wet Wall Works will conduct a quality inspection to make sure they are in saleable condition which will be done within 7 days. Wet Wall Works will then issue your refund using the same payment method used when purchasing.
Please note that tailor-made products / samples can not be returned. Package deals must be returned in full and Multipanel products will incur a 20% re-stocking charge.